Cookie Policy
Cookie Policy
To make our website (“Our Site”) work properly and to improve your browsing experience, we sometimes place small data files on your computer or mobile device.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to remember your actions and preferences over a period of time, so you do not need to keep re-entering them whenever you come back to the website or browse from one page to another. Cookies can also be used for online behavioural target advertising and to show adverts relevant to something that the user searched for in the past.
How do we use cookies?
We use Google Analytics and Hotjar to collect information about visitor behaviour on Our Site.
Google Analytics is a tool that helps website owners to measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages/interactions with Our Site. Google Analytics stores information about what pages you visit, how long you are on Our Site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of Our Site and is not tied to personally identifiable information. Google Analytics does not store any personal information about Our Site users. For further details of how Google Analytics collects and processes data please follow this link.
Google Analytics sets the following first party cookies:
| Name | Type | Purpose | Expiry |
|---|---|---|---|
| _ga | Persistent | Used to distinguish users | 2 years from set/update |
| _gat | Session | Used to throttle request rate | 10 minutes |
| __utma | Persistent | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | 2 years from set/update |
| __utmt | Session | Used to throttle request rate | 10 minutes |
| __utmb | Persistent | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. | 30 minutes from set/update |
| __utmc | Session | Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. | End of browser session |
| __utmz | Persistent | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. | 6 months from set/update |
| __utmv | Persistent | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. | 2 years from set/update |
To function properly, like most tracking tools, Hotjar stores first party cookies on your visitor’s browser. This is needed to display the correct content to your visitors.
Visitors with disabled cookies
Hotjar does not track or record visitors which have cookies disabled. As a matter of fact, the Hotjar script doesn’t even initialize its different components if it detects that cookies are disabled.
Cookies that Hotjar stores on your visitor’s browser which expire automatically after 365 days:
| Cookie name | Description |
|---|---|
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. |
| _hjDonePolls | This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. |
| _hjMinimizedPolls | This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. |
| _hjDoneTestersWidgets | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. |
| _hjMinimizedTestersWidgets | This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. |
| _hjDoneSurveys | This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet. |
| _hjIncludedInSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
| _hjShownFeedbackMessage | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. |
You can control and/or delete cookies as you wish. For details see www.aboutcookies.org and www.youronlinechoices.eu. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.